Terms of service

Terms of Service

Welcome to NAVRELLA.
By accessing our website and placing an order, you agree to the terms outlined below. We are committed to offering a refined and seamless shopping experience.

⸻

1. Use of Website

By using this website, you confirm that you are of legal age or accessing it under appropriate supervision.
You agree to use this platform respectfully and in accordance with applicable laws.

⸻

2. Our Products

Each NAVRELLA piece is thoughtfully created and presented with care.
While we strive for accuracy in imagery and description, slight variations in color or appearance may occur due to lighting and individual screen settings.

Availability is subject to change without notice.

⸻

3. Pricing

All prices are listed in INR and may be revised at any time.
In the rare event of an error in pricing, we reserve the right to cancel the order and issue a full refund.

⸻

4. Orders

Once an order is placed, you will receive a confirmation via email or SMS.
We reserve the right to decline or cancel any order if necessary, including in cases of product unavailability or verification concerns.
Should this occur, the full amount will be refunded to your original payment method.

⸻

5. Payments

NAVRELLA follows a prepaid-only model.
We accept payments through secure and trusted payment gateways.

Orders are processed only after successful payment confirmation.

⸻

6. Shipping

Orders are typically prepared within 2-3 business days.
Delivery timelines may vary based on your location and external logistics factors.

While we work with reliable partners, certain delays may be beyond our control.
Ownership of the product transfers to you upon successful delivery.

⸻

7. Returns & Exchanges

Returns and exchanges are offered in accordance with our Return Policy.

To be eligible, items must be returned in their original condition — unworn, unwashed, and with all tags intact.
Requests that do not meet these standards may not be accepted.

⸻

8. Intellectual Property

All content on this website — including imagery, designs, text, and branding — is the exclusive property of NAVRELLA.

Any reproduction or use without permission is strictly prohibited.

⸻

9. Liability

NAVRELLA is not liable for any indirect or consequential loss arising from the use of this website or our products.

⸻

10. Information Accuracy

Customers are requested to provide complete and accurate details while placing orders.
We are not responsible for issues arising due to incorrect information.

⸻

11. Governing Law

These terms are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the courts of Jalandhar,Punjab.

⸻

12. Updates

We may update these terms periodically. Continued use of the website implies acceptance of any revisions.

⸻

Contact

For assistance, please reach out to us:
Email: support@navrella.in
Please note that the working hours are 10:00 am to 5:00 pm, Monday to Saturday (excluding holidays).We try to get back to you within 24 working hours.

⸻