Refund policy
📦 NAVRELLA – Exchange Policy
✨ Easy Exchanges | No Returns | Shop with Confidence
⸻
🔁 Exchange Policy
We offer easy exchanges to ensure you get the perfect fit.
• Request within 48 hours of delivery
• One exchange per order
• Subject to stock availability
✅ Eligible Reasons
• Size issue
• Wrong product received
• Damaged or defective item
💡 If your desired product/size is unavailable, you will receive Store Credit.
⸻
📋 Exchange Conditions
To qualify for an exchange:
• Item must be unused & unwashed
• All tags & packaging intact
• Request raised within 48 hours
⚠️ Products failing quality check will not be accepted.
⸻
📦 How to Request
1. Share your Order ID + reason
2. Contact via Email support@navrella.in
3. Attach clear product images
📌 For damaged/wrong items:
Unboxing video is mandatory
⸻
🚚 Reverse Shipping
• Self-ship the product to our address
• Shipping reimbursement up to ₹100 (valid cases only)
⸻
💳 Store Credit
• Issued if exchange item is unavailable
• Valid on future NAVRELLA purchases
• Non-transferable & not redeemable for cash
⸻
🚫 Non-Exchangeable Items
• Sale or discounted products
• Customized or altered items
⸻
⚠️ Important Notes
• No refunds available
• Requests after 48 hours of delivery will not be accepted
• Shipping charges are non-refundable
⸻
❤️ Our Promise
At NAVRELLA, we focus on:
✔ Premium Quality
✔ Honest Service
✔ Smooth Exchange Experience
⸻
🛍️ Thank you for shopping with NAVRELLA